Due to a software update, it will be mandatory for parents and caregivers to update their password when they next log onto the Web Portal. Users will be taken to the "Change Password" screen and will be required to change the password to one of their own choosing (in accordance with the new password complexity rules).

• Passwords must be at least eight characters long.

• They cannot contain personal details (eg, first or last name, date of birth, etc).

• Passwords that are less than 16 characters must meet three of these four requirements:

  • Must contain a number

  • Must contain an upper-case letter

  • Must contain a lower-case letter

  • Must contain a symbol