Change leadership advisor Grace Bally explains the contours of the change journey and how to lead through it.

Grace Bally begins by explaining why different people respond to change in different ways. She talks about the three stages of the change journey that are commonly experienced: the ending of what's familiar, the neutral zone and finally new beginnings.

Wise leaders will be aware of these stages and transitions as change is implemented in a local church and will sympathetically work with parishioners to reassure them and cast a vision for a better future. Knowing about these stages and emotional responses, and not being surprised by them, is a key skill in change leadership.