Reading glasses and face masks are a difficult combination with hearing aids, and we know from the lockdowns that people unexpectedly lose their aids while taking masks off! Accidents do happen, so make sure your hearing aids are insured.

As soon as you buy them, have your insurance company list them on your policy. If you haven’t, now is a good time to organise it. Have you lost the receipt or model details, no problem, contact us as we can provide a certificate of value and an accurate record of the model for insurance purposes.

If something happens

If you do lose your hearing aids, please first contact Audiology South. We work with insurance providers all the time, so can give you up-to-date information to help speed up your claim process. We can also supply loaner hearing aids while you’re waiting for replacements.

Be assertive

You may find that your insurance company will ‘shop around’ to source the replacements, and may recommend purchasing from another company. You are entitled to, but not obliged to accept their recommendation. So, if you prefer that Audiology South supplies and fits your replacement hearing aids, you may have to firmly and assertively let your insurance company know this.

Contact us for assistance

We are here to help. If you need assistance with insurance claims or have any questions please call us on 0800 547 836.