Some people are continuing to experience difficulties in accessing the parent portal, which we can see from our logs. The most common problems are:
1. the reset password function has been used and the user has not taken note of their new password.
2. users are re-typing passwords that contain a mixture of letters, numbers and special characters. Please ensure that you copy and paste the password from the original email that was sent out.
If you have further issues, please contact Brent Burney (firstname.lastname@example.org) directly.