To help keep New Zealand as safe as possible, Police has introduced a new way to contact Police for non-emergencies.

105 is the number for Police non-emergencies. 111 is the emergency number for Police, Fire and Ambulance. (Brochures in simplified Chinese, Japanese and Korean attached!)

To help keep New Zealand as safe as possible, New Zealand Police have introduced a new way to contact Police for non-emergencies: call 105 or go online here.

Until now people either called their local Police station or they called 111 if they wanted to get hold of Police. Quite often people called 111 just because they wanted to talk to someone even if the matter wasn’t urgent. .

You can call Police to report things that have already happened that don’t need urgent Police assistance.

You can use 105.police.govt.nz to report:

• Theft in a public place
• Theft from a car
• Intentional property damage
• Shoplifting
• Lost property

Or to get an update on a report already made or add information to an existing report.

If someone needs to talk to Police about something else you can also call 105.
The number is available from both mobile and landline phone. It’s a free nationwide service available day and night for New Zealanders and overseas visitors and students.

Always call 111 in an emergency such as:

• When a crime is happening now – and the offenders are still there or just left
• Someone’s in danger or badly injured
• There’s a serious risk to human life or property
• You see a major public hazard, like trees blocking a road

You can also report anything in person at your local Police station.

What’s the best way or what’s the best number to contact Police on?

Use 105.police.govt.nz for things like:

• Your bike has been stolen from the park
• Someone has graffitied your wall
• You’ve lost your wallet or phone
• Your handbag was stolen at the library
• Someone broke your car window
• If you are a retailer and someone has shoplifted
• If someone has done a petrol drive off
• If you want to add information to your existing Police report

Call 105 if:

• Your car has been stolen
• You suspect a scam
• You suspect drug dealing
• Your shop has been broken into
• Your house has been burgled (if you think the burglar may still be in your home, do not go inside - contact Police immediately by calling 111)

Call 0800 105 105

• If you can’t get through on your landline or mobile to 105 for any reason.

Call 111 if

• There is a fire of any sort
• You need an ambulance because someone is seriously hurt
• Someone is breaking into your house right now
• There is car accident where people might be hurt, or cars are blocking the road
• Someone has been assaulted and the offender is still there
• You are afraid for your safety and or for those around you
• You need an emergency Police response