Why is Police introducing a non-emergency number?

NZ Police is modernising the way it delivers services to the public so that everyone in New Zealand can access policing services – anywhere, anytime. To do this we need to deliver the right service to the public in the right way, enabled by modern technologies. NZ Police is introducing a new, easy-to-remember number – 105 – for reporting non-emergencies. 111 remains the number to call to report an emergency to Police, Fire and Emergency, or ambulance services. The 105 non-emergency number is for reporting situations to Police that don’t require immediate police attendance.

What situations is 105 for?

You can use 105 to report non-emergency situations, such as when your car has been stolen, your property has been damaged, or you want to give police information about crime in your area. The key message is that if it’s happening now or just happened and there’s a threat to life or property, call 111; if it’s already happened and there’s no immediate danger, call 105.

What does Police expect will happen to emergency and non-emergency call volumes and response times?

The 105 non-emergency number has been developed to enable Police to provide a better service to the New Zealand public. With the introduction of the 105 non-emergency number, Police expects a reduction in non-emergency calls to the 111 emergency line. Based on international research, we expect there’ll be some increase in demand for non-emergency matters after the non-emergency number is launched.

Who will answer the 105 call?

105 is a national non-emergency number that will be answered 24/7 by Police. The call taker will work to resolve the matter, which might include putting the caller through to their local station. Both 111 for emergencies and 105 for non-emergencies are staffed with highly trained people who can help callers with their specific issues.

What other ways can people report non-emergency situations to Police?

You can also go online (using 105.police.govt.nz(link is external)) to report certain types of non-emergencies. These currently include: lost property, intentional property damage, shoplifting, general theft, and theft from a vehicle. Police encourages people reporting these types of events to go online in the first instance. You can also go online (www.police.govt.nz) for general advice and queries.

Is there a text based 105 service available?

No, a text based service is currently not available. Please call 105 to talk to Police for non-emergency matters.

Will I be able to call 105 from messaging apps such as ‘Skype’ or ‘WhatsApp’?

No, computer and mobile apps are typically internationally managed and operated. It is unlikely you will be able to contact 105 from apps to talk to Police for non-emergency matters.

Will I be able to call 105 from an internet or overseas-based phone system?

No, internet-based or international-based phone systems will not dial out to 105. Depending on which country and phone system you are calling from, you will be able to call +64 9105 105 for non-emergency matters, however you may incur international toll charges.