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Dealing with Nuisance Phone Calls

Andrew Metcalfe —

Sometimes churches can be the target of people who have a particular axe to grind and who can become threatening/abusive...

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We have heard of one of our parish administrators receiving a threatening call from someone. Citizens Advice NZ has some good advice about what to do if this happens:

Hang up on nuisance phone calls

If you receive a nuisance phone call, it is best to hang up immediately. Do not react or answer them back.

Call the police if the caller threatens you or is trying to scam you

If the call is threatening, or the caller is trying to scam you, report it to the Police as a non-emergency:

Find out more about reporting a crime to the Police.

Learn about dealing with scam calls.

If someone repeatedly makes nuisance calls to you, complain to your telecommunications provider

If you think the same person is calling you repeatedly, you can make a complaint to your mobile or landline provider. They can help you block calls from that caller.

Keep a record about the call, and give the details to your provider - for example:

  • the times and dates of the calls

  • the phone number the calls came from (if possible) 

  • how long the calls are.

If you have a mobile phone, you can block the caller's phone number yourself, by changing the settings.

Find out your options if you receive malicious texts on your mobile phone.

If you have a landline phone, you can ask your landline provider about de-listing your phone number.

Find more information about dealing with nuisance and malicious calls

Learn about dealing with nuisance and malicious calls, on the NZ Telecommunications Forum (TCF) website.

Have a look at other health and safety related articles on our website