Ticketing Code of Practice - Join Us Online
Do you have questions about how to implement and comply with the Ticketing Code of Practice?
Join us for an informal online session to share learnings, update on developments and ask any questions:
Friday 21st March at 10am
Register HERE
And if you have a specific query you want an answer to - please email in advance gm@evanz.co.nz
As an EVANZ Member you've signed up to promote the Code as best practice:
Display the Code of Practice logo on your website.
Make the Simplified Consumer Code available at POS and where tickets are sold.
Educate your staff - in simple terms the Code means that ticket money has to be held in Trust account and can't be touched until the event goes ahead. In case of cancellation, it means the money is readily available for refunds.
For clarification, the Trust doesn't have to be a ticketing company. For example your hirer, whether that be a promoter or other entity ( like a sporting franchise) can equally hold the ticket proceeds on trust (in a trust account specifically for this purpose) for consumers until the event takes place and meet the refund obligations. BUT you would need to make sure this is reflected in your Venue Hire Agreement. We can provide you with a clause for inclusion if you need it.
