We understand that some of you have experienced issues receiving school notices since our change to Hero. Apologies if this was you. We hope the information below clarifies how notices from the school will be received through Hero.
Hero has been designed to be used primarily as an app where all of the school notices and information about your child can be accessed. It is important to note that you only receive an email when not logged into the Hero app.The email is simply a backup to alert you to the fact that there is a notice waiting to be read. Therefore we strongly encourage all parents to download the Hero app to your phone, stay logged in, and ensure that your notifications are turned on in your phone settings to ensure that you are receiving new notices from the school.
When we send out a school notice you will receive only one notification either an Hero app notification or an email notification.
If you are logged into the Hero app on your phone and have enabled notifications you will receive the notice this way. You will not receive an email notification as well.
If you are logged out of the app, or have not downloaded it, you will receive an email notification.
To ensure that you stay up to date, look out for the red bell at the top right hand corner in the Hero app which alerts you to a new notice or post.
Please contact Heather Burnby in the school office if you need any more help getting Hero set up.