Communication

Communication

Our newsletter, is published every third Wednesday. The link to the newsletter is emailed to parents via HERO. This is our main form of communicating with our school community (please make sure you have downloaded the App).

We have a school Facebook page and we encourage you to "like" this to access posts or messages and articles.

Our staff can be consulted at any time of the year about your tamariki. The class kaiako is normally the first point of contact when you have something to discuss. If there are any issues or concerns about your tamariki, their learning or incidents involving them please speak with their kaiako in the first instance as they know the tamariki. Sometimes this will involve making a mutually agreed time to do this as kaiako often have commitments or meetings after school. All our staff are approachable and know the tamariki in their class well and care and want the best for all the tamariki. Team letters are sent home each term outlining the class programme for the term.

Teachers can be contacted via email but you must understand that staff will not respond outside of work hours and that they only check their emails once or twice a day. Do not expect an instant reply. If your matter is urgent, please ring the school office.

Notices for trips and events are sent electronically and we ask parents to communication information to us via the form for the event. This way all the teachers involved get the communication - emailing a teacher directly is not helpful if that staff member is away for any reason. 

Concerns/Complaints Process

We encourage open communication and prefer that you come to us to talk through any issues rather than discussing them in the community.

We have procedures in place to ensure that complaints and concerns are handled appropriately. Our procedures enable us to:

• maintain a safe environment for our students and staff

• treat all people fairly, transparently, and with dignity and respect

• resolve matters of concern early, if possible

• respond to feedback and concerns constructively

• deal with complaints fairly, effectively, and in a timely manner

• take into account individual circumstances

• maintain confidentiality

• preserve and enhance school and community relationships

• monitor and record complaints and concerns about student safety and wellbeing.

Most concerns can be resolved informally through discussions with the people concerned.

Attached is a flow chart regarding this matter.

Phone Messages

The Office manager, Kati McLean, is in attendance from 8.30am–3.30pm each day. Messages can be left on the answer phone which will be on before school and when the office is unattended. Only urgent messages will be passed on to students.

Change of Contact Details

If at any time your contact details (address, phone numbers, email or emergency contact) change please advise the office. This ensures we have up to date details in case of sickness or an emergency. It is vital that these are kept up to date at all times.

Website

Our school website calendar is updated regularly. The school calendar has events, trips and other important dates on it. Please check this for up to date information.