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Photo by Sarah Cumming

Code of Practice: Pastoral Care, Getting Help

Heaton Intermediate —

The Code of Practice 2021 is a document that outlines the legal requirements for our school to enrol international students.

The code aims to ensure that our international students' pastoral care and general well-being are prioritised for a positive New Zealand experience that supports educational achievement. Please refer to the NZQA Code of Practice for further information.

Translated Summaries

If something goes wrong...

From time to time, things can go wrong. Working with our parents and students to resolve an issue or complaint is a high priority, so in the first instance, please contact the international student coordinator, Sarah Cumming

Alternatively, contact can be made with Study Complaints | Ngā amuamu tauira, a free and independent contract dispute resolution service set up by the Ministry of Education to address contractual or financial disputes for international students. 

Learners/parents can contact the service on:

· Free phone: 080000 66 75

· Email: help@studycomplaints.org.nz

· Online: www.studycomplaints.org.nz