While we want our students to have the best time with us studying at Hillmorton High School and living in New Zealand, we understand that they might have a complaint or problem that needs to be addressed.

We have both internal and external procedures in place to support students who have a complaint or grievance.

Internal Procedures

Internally, we suggest students or their representatives (family / agents / advisors)  approach school staff, either within the International Department, or the wider school. Alternatively, they are able to contact either our Principal, Ann Brokenshire, or the school's Board of Trustees.

External Procedures

If the complaint / grievance is a serious one and the complainant is not satisfied with Hillmorton's internal procedures and solutions, there are external options:

• New Zealand Qualifications Authority (NZQA) for concerns and complaints in relation to Hillmorton High School breaching the Code

• Study Complaints| Ngā amuamu tauira for concerns relating to financial matters, contractual matters and redress claims after an NZQA investigation.

  
  

NZQA

NZQA is a government organisation and is responsible for administering the Code. They can provide an independent assessment of a complaint and will either investigate it or provide advice on appropriate actions.

If you are not satisfied by the outcome of our complaints process, you may notify the New Zealand Qualifications Authority (NZQA). Please refer to the NZQA website for more information on their role and process. 

Study Complaints | Ngā amuamu tauira 

You may also be able to take your complaint to Study Complaints | Ngā amuamu tauira – a dispute resolution provider specialising in supporting international students in resolving disputes with their schools.