Complaints and Grievances
We have both internal and external procedures in place to support students who have a complaint or grievance.
Internally, we suggest students or their representatives (family / agents / advisors) approach school staff, either within the International Department, or the wider school. Alternatively, they are able to contact either our Principal, Ann Brokenshire, or the school's Board of Trustees.
If the complaint / grievance is a serious one and the complainant is not satisfied with Hillmorton's internal procedures and solutions, there are external options:
- New Zealand Qualifications Authority (NZQA) for concerns and complaints in relation to Hillmorton High School breaching the Code
- iStudent Complaints for concerns and complaints relating to money or contracts.
NZQA is a government organisation and is responsible for administering the Code. They can provide an independent assessment of a complaint and will either investigate it or provide advice on appropriate actions.
NZQA also have a brochure providing information on How to Make a Complaint
iStudent Complaints is an independent service provided by the New Zealand Government that can help students resolve concerns and complaints related to money or contracts with an education provider. They can also be contacted by email or phone 0800 006 675