Are you unsure about something to do with your course? Need a bit of guidance to get you on your way?

Your first point of contact for academic matters should be your course coordinator, your course administrator, or your supervisor. See your course outline for contact information.

If you need help relating to University procedures, academic grievances, harassment complaints etc, OUSA Student Support Centre Advocates can help. 

Important contacts include:

Student IT

 Help from Student IT is available at the following times:

• Hours during semester:
  Mon - Fri: 8.30am - 9pm
  Sat - Sun: 9am - 9pm
  Hours outside semester are reduced to office hours.
• In person: Student IT desk in Central Library
• Chat: Message us on Facebook
• Email: studentit@otago.ac.nz
• Website: https://blogs.otago.ac.nz/studentit/

Remember to plan ahead and check notices about upcoming down times and possible issues with IT systems you use. This may have an impact on your ability to upload assignments in time!

There is a StudentIT App for Android and iOS which will help you to keep up to date with notices about the vital IT systems at the University.  (Please note: this does not include notices about Moodle)

HEDC Student Learning Development

HEDC Student Learning Development provides free and confidential academic development support to students studying at the University of Otago.

Personal consultations are available - see their website for more information.
Bookmark the HEDC Student Learning Development website now!

The Distance Learning Office

You can contact the Distance Learning Office Administrator during the regular working week.  Our aim is to respond to your emails and telephone voice messages within 24 hours. We may not have the answers but we will direct your inquiry to someone who does.

Contact details:
email: distance.learning@otago.ac.nz
telephone:  64 (0)3 479 4138

Ask Otago

All queries about your enrolment, exams,  graduation, academic transcripts, key dates, course approval, change of course, study timetable and any administrative matters about your study at Otago should be directed to Ask Otago

AskOtago
0800 80 80 98 (Free phone in NZ)
64 3 479 7000 (Direct dial)
university@otago.ac.nz
https://otago.custhelp.com/app/home