Guidelines for Informal Complaints

These are recommended guidelines for parents making informal complaints.

1. Discuss the issue with the right person.

   • If the matter is a general issue, discuss it with the person concerned or a member of the management team or the principal.

   • If you have a complaint about a staff member, contact the person involved and discuss the matter. We ask that parents make this direct approach as soon as possible. Be prepared to make a time to discuss your complaint if the staff member is unable to talk with you straight away. Be open to listening to the other side of the story to avoid communication breakdowns.

   If you do not wish to approach the person concerned, contact a member of the management team or the principal to resolve the matter. The principal or management team member may communicate with the staff member concerned.

   • If you have a complaint about one of our students, contact the student's class teacher or the principal to discuss the matter.

   • If the matter concerns the principal and you have not first resolved it by discussion, or you feel uncomfortable directly approaching the principal, contact the chairperson of the board of trustees.

   • If the matter concerns a board member, contact the chairperson of the board of trustees, or board member if it concerns the board chair.

   If you complain to a board member, you will be encouraged to resolve the issue with the guidelines above, and the board member will inform the principal.

2. Work towards a resolution.

   • In most cases, constructive discussion will resolve the issue.

   • If you are unhappy with the outcome of your initial meeting, contact the principal or a member of the management team to discuss further resolution. They will consider and respond to the complaint as appropriate.

If an informal meeting does not resolve your concern or complaint, you can make a formal complaint.  This link will open our School Docs  Procedures and Policies page. You will need to log in using rangiora (username) bigtree (password). 

If a staff member is the complainant (including complaints about colleagues), the same procedure must be followed, commencing with an initial discussion with the people concerned to try to resolve matters.

Principal contact information:

Our Principal email is principal@rangiora.school.nz

Our Principal is Shane Buckner

Board Chair contact information:

Our Board Chair email is: botchairperson@rangiora.school.nz
Our current Board Chair (2023-2026) is Emma Symons.