We are issuing our procedures to parents again so that it is clear what the process is regarding concerns or complaints.

We have a very open door as a school and we believe this is important so we can deal with issues or concerns. However, it is also important that someone with a concern or issue to raise understands how complex issues can often be and that that there are always at least two sides to a story. At home you hear one perspective only and need to consider that your child’s perspective is not the only one.

The vast majority of parents/whanau are reasonable in approach but there are some instances in which staff, including myself, have been approached quite aggressively over issues in which the parent/whanau have only one perspective. We will listen and attend to issues which arise but answers might not be ‘immediate’ and also have to take into account other people involved. It is also vital that parents/whanau listen and also realise that an issue which arises is often within a context involving many others whose perspectives and responses need also to be considered.