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Online connection not working

Simon Ward —

If students are struggling to connect to lessons because of an overloaded internet connection, here is some advice that may help.

  1. Consider the distance between your computer and the router. The closer, the better.

  2. Do you have a traditional 2.4hz wireless phone or microwave? These can cause interference with wifi signals. Turn them off during class time if possible.

  3. How fast is your connection? You can do a speed test on the learning device using this website. A ping over 150ms may lead to there being a slight delay in hearing and seeing what’s on the screen. Upload and download speeds below 1mb may lead to pixelated or low-quality streams or potential dropouts.

  4. Does your device have an ethernet port? Plugging in directly to your router can speed things up and reduce lag. Macbooks and Chromebooks don’t have ethernet ports, so this may only help a few students.

  5. If your home internet connection is struggling, consider using a mobile phone connection and hotspot. You could contact your provider and ask about extra data. A lot of plans have no cap at the moment because of the lockdown. 4g data speeds are normally more than fast enough for a video conference.

  6. Teachers are making lesson recordings of key teaching points from the lesson. These are being uploaded to google classroom and can be downloaded and watched at a later time.

  7. If you are running low of data, contact your ISP and talk about extra data for the period of distance learning. Consider using online chatbots and email to contact them, as it will likely be much faster than waiting on the phone for support, given that most of these companies will have very busy phone lines at the moment.

Here are the contact webpages of our common ISP providers:
Vodafone - https://www.vodafone.co.nz/contact/
Spark - https://www.spark.co.nz/help/
Orcon - https://www.orcon.net.nz/contact
Farmside - https://www.farmside.co.nz/contact-us
Lightwire - https://www.lightwire.co.nz/contact/
Slingshot - https://www.slingshot.co.nz/contact/contact

If a student still can not get online, please get them to notify their teacher as soon as possible by email.