We foster open communication and encourage our school community and members of the public to contact us promptly when issues involving the school arise. We advise people with concerns or complaints to raise these with the school in the first instance, rather than sharing concerns with other people or online.

Most concerns can be resolved informally through discussions with the people involved and we ask that if it is in regards to your child's learning - you contact the learning coach directly.   If informal discussion doesn't resolve the issue then we have a concerns and complaints process flowchart.

Hero is an online sharing platform that we utilise for all communication and reporting.

Once your child has started at Taumata School, you will have access to their Hero account using the email address you have provided us.

The HERO app allows you to:

• read and comment on posts relating to your child’s learning
• create posts about your child's achievements, interests and experiences from home,
• view information on your child’s progress and goals,
• read and comment on school notices sent to the class or groups your child is part of - respond to school notices such as surveys and trip permission requests
• view school term dates
• view a school calendar of events
• notify the school if your child is absent or late
• navigate to other school-related webpages
• customise your account by adding a profile image
• select how you wish to receive notifications

We encourage parents to download the Hero app for ease of use.

If you need assistance with using HERO please pop into our school office for support.