The BOT would like to highlight the procedures to follow if you have an issue or complaint you would like to discuss. We are all working towards the same goal of ensuring that all our students are safe, happy and learning at Te Ahi Kaikōmako Rolleston School. These procedures ensure that we can work through any issues in a respectful way rather than talking about it in the community or on social media.....which does not solve the issue.

The purpose of our complaints policy is to provide clear guidelines for the school community in raising and resolving concerns and complaints. We have procedures in place that we follow to ensure that complaints are handled appropriately. Our procedures enable us to:

· maintain the best learning environment for our students

· resolve matters of concern early, if possible

· respond to feedback and concerns constructively

· deal with complaints fairly, effectively, and promptly

· take into account individual circumstances

· maintain confidentiality

· preserve school/community relationships and communication

· monitor and record complaints and concerns about student safety

Most complaints can be resolved informally by discussions with the people concerned.

A copy of Rolleston School complaints procedures can be found as an attachment below, or by accessing our online Policy and Procedure Portal Schooldocs.

· Visit the website http://rolleston.schooldocs.co.nz/1893.htm

· Enter the username (rolleston) and password (Express).

· Visiting Parent Quick Links will give you a helpful summary of all relevant Policies and Procedures