At Titirangi School, we pride ourselves on our strong partnership with you. We know that for our tamariki to thrive, there needs to be a clear, open "bridge" between home and school.

We value your insights, and our doors (and inboxes!) are always open if you have questions, need more information or want to make a suggestion.

The Little Things: Informal "Check-ins"

Often, a quick chat is all it takes to resolve a question or share a great idea. We are always happy for whānau to get in touch—no matter how small the matter might seem. You don't need a formal meeting to:

• Catch us at the gate: For a quick "just so you know" or a simple question.

• Send a quick email: To check in on how a student is going or if you want to find out about something that may have happened that day.

• Request a 5-minute kōrero: If you’ve noticed something at home you think the teacher should know.

Our goal is always to address things early and relationally to support your child’s learning journey.

When You Have a Serious Concern

We understand that sometimes you may feel a situation needs more formal attention, or perhaps you’ve had a chat but still feel concerned. In these cases, we want to ensure you feel supported and know exactly what steps to take.

We have a clear Concerns and Complaints Process designed to ensure everyone is treated fairly and with respect for their mana and dignity.

How to raise a concern or make a complaint:

• Start with the person involved: Usually, your child’s classroom teacher is the best first port of call.

• Talk to the Leadership Team: For more serious matters, you can contact the Deputy Principal or Principal.

• The Board of Trustees: If your concern involves the Principal or the Board Chair, there are specific pathways to follow.

You can raise these matters verbally or in writing. If you choose to have a formal meeting, you are always welcome to bring a support person, such as a whānau member or friend, to sit with you.

Where to Find More Information

Attached to this newsletter is our Concerns and Complaints Process summary. This guide outlines how we manage these situations in a timely, unbiased and confidential manner. For our full, detailed policies, you can always visit our SchoolDocs website (LINK SchoolDocs) and entering the school username which is titirangi, and the password which is atkinson (all lower case).

Our priority is to listen, understand, and work together to find a resolution that keeps our school a safe and happy place for everyone.